Since making my first post about 02, I have been in touch with Customer Services at 02. I told the Customer Service person that I wasn't happy with the fact that 02 had said that I had used up all of my data, and this time was offered 1 gig of data as a good will gesture straight away, without me even giving her my reasons for being unhappy. I found this rather odd. Then I tried to discuss my reasons for not believing that I had used up all my data, and mentioned the things that a customer would likely to be able to do, using 2 gigs (2000 megabytes) of data from the information on the 02 guide: ask an 02 guru: which data are you? I told her that I had only watched about 15 minutes worth of videos, on you tube, and the information on the guide was saying that I should be able to stream videos for 3 hours. The customer service person told me that if she watched 15 minutes of videos it would take up 1 gig of data, and she promised me that this was true. I told her that this figure did not even correlate with the figure that the other Customer Service person had given, whereby 15 minutes of data would take up 180 megabytes. Promises, promises! How can I trust anything that Customer Services tell me? Well, I think that if this was true, then no-one would take up a contract with 02, because it would be pretty useless. I have not even done any of the other things on the guide, apart from surf the web, on and off, and send about 2 emails. I also asked why the automated voice on 02 customer services was saying that I had actually used 2.042 gig of data, when 02 tell you when you have used up all your data, and you are no longer able to use it. When I was in the shop, and the Guru messaged 02, he was also told that I have been going over my data allowance for the last three months. The Guru told me that it was impossible to go over the limit, because 02 give the guarantee that you can never go over your limit, because they notify you and stop you from going over. Anyway, the Customer Service person assured me that my data usage was 2 gigs only. She told me that the data user guide was wrong and asked for the shop that I had been into so that she could speak to the 02 Guru there and tell him that the information was wrong. I thought that this was a bit ridiculous. Surely, all 02 Guru's at all 02 shops have this information, which is given out by 02, and all stores would need to be notified.
After about an hour of being able to use my data on the phone, a sign came up saying that I had gone over my limit for data usage on my phone, and that if I enabled data again on my phone I may be charged for it. How can this be? So, I phoned up customer service again in the presence of a witness, and I was assured that I do have 1 gig of data that I am able to use. However, since this time I have had a warning on my phone saying that I have gone over the specified limit, with a figure on my phone that has kept increasing quite rapidly. When I went to bed, I turned my data off, to save data, and noted the figure that was given. I did this because I do not trust 02 at all and wondered if they might increase it suddenly, after I turned data back on. The figure was 69.99 megabytes. In the morning I watched my phone, whilst not doing anything on the internet, or even checking emails, and this data increased to 73.42 megabytes in a minute. I have noticed that since then, the exact over the specified limit is not showing up on my phone, so that I can see how the figure is increasing, but rather a general data usage warning. What is going on? Do I really have 1 gig of extra data or not, and why is it being used up so rapidly? Furthermore, it does not seem to be much of a good will gesture to me, when I am being threatened with the fact that I might be charged for it.
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