You keep telling lies all the time Yahoo!

Yahoo: you are telling lies all the time.  You may fool my friend but you don't fool me.  My friend thinks that you accidentally connected to his Yahoo App on his ipad, and that is why you sent a so called automated response from you, telling me to use the help wizard first, before taking things further.  You know that you have stopped me from being able to fill out the form and have made it nearly impossible to phone you.  The only way to fill out the form was to have my friend send me the direct link.  I know that the only way for you to send an automatic response would be if I had sent it from my email address.  I have asked other people that know about these things and they agree with me. You may have the technology to detect what email address he has registered with Yahoo, but I do not believe that connecting with the app is a standard thing, or else you would have loads of problems all the time with people who use other people's computers, and electronic devices to fill in your form. Also, how is it that I received a so called automatic response from you when I was using a public computer with no apps?  I tested it again on a new form with you today, on a public computer with no Yahoo Apps, using a different e-mail address, and I got another 'automated' response.  How did you do that?  I know that you have the technology to do anything.  But I do believe that these forms are specific things, where specific details are given, including a person's phone no, so that their request can be dealt with specifically from the start, and actually looked at by customer service before any email is sent by yourselves. It is just delay tactics all the time. My friend has answered your emails to him and he has certainly got one thing wrong; I did not answer all the security questions, before your customer support person told me that work would need to be done on my account to restore security, and that I would have to pay for it.  He did not verify that I was the account holder before saying this to me. This is rather odd. Don't you think?  Also, you told my friend that you currently don't provide phone support for these issues.  This is a blatant lie.  You have 3 different phone no's for customer support regarding exactly these issues. You have been obstructing me all the time. Well, I have filled in the security questions, which I don't remember ever being asked.  I wonder if you will ever release my account to me.  I know that you don't want to.